Industry Issues

The web industry faces several challenges. From ignorance or mis-reporting of technical concepts to serious threats to the nature of the web itself, these challenges are real and must be tackled.

In these pages Web Matters has sought to address these challenges in a number of ways, by:

  • Providing succint, informed explanations of technical concepts suitable for non-geeks
  • Framing the arguments for and against particular proposed legislative changes which affect the web, particularly to highlight the impact on the web industry

Work is continuing on this section of the site (and you can help on Github), but we have the following articles completed:

Net Neutrality

Net neutrality is “the principle that Internet service providers and governments regulating the Internet should treat all data on the Internet the same, not discriminating or charging differentially by user, content, website, platform, application, type of attached equipment, or mode of communication.”


Encryption is the process by which information can be securely stored, or transferred securely between two parties.

Two-Factor Authentication

Two factor authentication is a method to double check that you’re really you by requiring one more check against something you have. This is usually a code generated by an authenticator application on your smartphone, or a physical device, or a text message that’s sent to your phone.


Accessibility means that your site or application can be used by a range of people with different types and severities of disability. But making a site or app accessible also has benefits for people who wouldn’t consider themselves to have a disability.

Intermediary Liability

Intermediary liability is a legal concept which describes how liable an ‘intermediary’, i.e. a company that facilitates use of the Internet such as an ISP or search engine, is for the content which it stores and transmits.